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How can I create a new account?To become a member: Click on Log in Then, click Sign Up Then, choose the way you want to register Then, fill in the necessary information and complete the registration by confirming the email. If you have problems opening an account with your hotmail or Yahoo email. I recommend that you open an email from Gmail. Gmail works fine. Hotmail and Yahoo tend to hide messages that come from companies, sending them to junk mail, spam. Finally wait for the corresponding permissions to be granted to be able to access the restricted areas according to the license you have. This can take a while, as it is done manually. When it is carried out, you will receive notification (email) about it.
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When creating the account, what can I do if the confirmation does not arrive?I recommend the following: Please check your spam folder. Patience , sometimes it doesn't happen instantly and you have to wait. Use a Google company email: gmail , this usually works well.
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Where can I find more technical information?In addition to the frequently asked questions, more technical information is available through our Knowledge forum. In order to have access to this area, it is necessary to create a membership. For details on how to create a membership see the question: How can I create a new account?
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How can I see this website in English?To change this website to English, please follow the steps below: Locate the language item in the top menu. Click on that list. Choose EN for English.
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How can I keep up to date with InGeomatics and Mr.CAD news?Surely you don't want to miss out on what's new in Mr.CAD. Be it recommendations, tricks, news, improvements and updates, it is good to know what is happening, because these things can do good for your business. So the question is how do I do it? Here are some suggestions: One of the ways is by subscribing to the blog of this website by email. At the bottom of this web page, you will find a section titled "Subscribe to the blog by email", this section contains a box to enter your email, and a button to send the request. Fill it out and send it now, so you can receive all this information directly to your email, every time there is a new publication. Another way is by connecting to the social networks of Facebook or LinkedIn: On Facebook you just have to visit the page at Facebook and like the page, that way you will receive receive notifications when you visit Facebook. On LinkedIn the process is similar. Enter the following link and request the connection: Miguel Ramirez Aguilar | LinkedIn
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What PC is recommended to use with CAD type programs?Sometimes buying a cheap computeris not a good idea, especially if that PC will be your work tool. One thing I can add to this is (from personal experience) the more RAM (memory) the PC has the better. A good video card with OpenGL® support, and a good hard drive with fast access are also essential. Visit the following link: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/System-requirements-for-AutoCAD.html The link provided is an official Autodesk® page with a complete list of AutoCAD® versions with their respective list of requirements.
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Mr.CAD Professional Does it work with other CAD's such as BricsCAD®, etc.?NO. At this time (March-20-2023) it only integrates with AutoCAD® FULL versions 2004 up to the most recent and CMS IntelliCAD® 10 and 11.
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Are hacked programs good for using Mr.CAD?With the current state of the economy it is not easy to pay thousands of dollars for CAD software. That's why there are many who prefer pirated programs. But be careful! Most (if not all) contain viruses. Some of them can do a lot of harm to your privacy. These viruses work silently. When you realize it, it's because the damage has already been done. Remember that in our time there is nothing really free. When they say it's free, there's something hidden behind it. Especially when the offer seems very tempting or comes from a country that has a reputation for not respecting others. Before installing a pirated program, you should inspect it with a powerful antivirus. There are some "partly free" ones like AVG that you can use for testing purposes. You will realize that the risk is real. Recommendation: some CAD-type programs have the advantage of being able to use them during a grace period. Use it to raise funds and acquire your legal license to the program. Others, like Mr.CAD 360, have a free version that works with certain limitations, but they provide you with the opportunity to generate some income so that you can later purchase the full-power version.
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Can I install on older versions of AutoCAD®?Yes, but not on all of them. Mr.CAD® can be installed on AutoCAD® versions from 2004 to the latest.
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What are the requirements to update Mr.CAD Professional?Be a registered customer of the product to be updated. See that it meets the requirements of Mr.CAD Professional. Purchase the upgrade. In the case of having more than one license of the product that you want to update, you must provide the serial number of the license to be updated. A new serial number is not sent until such information has been received. Internet connection for download and activation only, on the PC where you want to install the update.
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How can I check for updates manually?Applies to Mr.CAD Professional 10, and/or Mr.CAD 360 1Y or 3Y: First, open Mr.CAD PRO Loader or Mr.CAD 360 Open the small icons area. See image 🔝 Right click on the Updater. Click Check for updates. Follow the on-screen instructions. Mr.CAD Professional 10 : If your maintenance plan has expired, but you want to continue having access to maintenance, I suggest you visit: https://www.ingeomatics.com/planes and extend your plan. Mr.CAD Professional (older versions) : For older versions, there are no updates. If you want to keep your program up to date with the latest improvements, I suggest you upgrade: Mr.CAD 360 1Y or 3Y : Maintenance plan is included. Mr.CAD SA, or 360 for other models : For older versions, there are no updates. If you want to keep your program up to date with the latest improvements, I suggest you upgrade to the MrCAD 360 3Y version for FREE .
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¿Donde consigo el archivo descargado con la actualización automática?Pasos: 1- Abra la gaveta de iconos escondidos 2- Clic con el botón derecho sobre el Mr.CAD Updater 3- Clic en "Find Downloaded Updates" 4- Podrá ver los archivos ejecutables de setup que se han descargado.
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What should I do if I failed to update my license in time, and now it is deactivated?Several communications had been sent by email and some social groups such as Facebook and LinkedIn to all Mr.CAD users, with specific instructions to update the program as soon as possible, since, as had been explained, the activation server and license control was going to stop working. Unfortunately some, for different reasons, failed to update on time. And as explained in the statement, this may cause a temporary interruption, in which the process of re-activating your licenses can be completed. Before you begin, I recommend that you see what the latest Mr.CAD Professional Upgrade offers. Then, if you wish, return here to continue. To begin the process, if you have not created an account on this MrCAD portal , you must make one (If you already have the account, skip to the next step). To create the account, you can follow the steps described in the following link: https://www.mrcad.net//s/f/como-puedo-crear-una-cuenta , then you can return here to continue with the next steps : Download the program, Installation and Activation. Be sure to check the instructions for each and every one of the three sections. Pay special attention to the last section, ACTIVATION . Without activating the program it will not work. PROGRAM DOWNLOAD First, you must visit the Discharges area. Then, in the table, visually identify in the Museum, the program: Mr.CAD Professional. Then, click on the version you use. The folder then opens showing its contents. 1- Select the installation file, and 2- then click Download . Wait for the file to download. Remember to open it to start the installation. INSTALLATION, ACTIVATION, and INTEGRATION WITH CAD Now you must continue with the instructions written in the installation manual that is available for download in PDF format at: https://www.mrcad.net/file-share/81895209-f046-4ca0-bf84-f70113c4d60f Also, (if the program is already installed) said manual is available through the Windows program menu. The steps to view the manual are: Click on the Windows button Click on All apps > Find the folder (they are in alphabetical order) Mr.CAD PRO or Mr.CAD 360 and click on it. Click on Help For Mr.CAD Professional : You can watch a video with step-by-step explanations on how to install and activate the program. This can be found at: https://www.mrcad.net/account/priv-instalacion I also recommend you see the following topics: Comparison of Versions of Mr.CAD Professional Why is it good to update Mr.CAD? What's new in Mr.CAD 360?
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How can I download the latest version of my license?First, you must visit the Disclaimers. Then, in the table, click on the tab (department) that identifies the program: Mr.CAD Professional or Mr.CAD 360 Then, from the list, click on the version you are using. When the folder is opened, the contents are displayed. 1- Select the installation file, and 2- then click Download. Wait for the file to be downloaded. Remember to open it to start the installation. For instructions on installing Mr.CAD Professional, see: http://prohelp.mrcad.info/topics/idh-topic1210.htm For instructions on installing Mr.CAD 360, see: http://sahelp.mrcad.info/topics/idh-topic1210.htm
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How can I upgrade my license?Steps: First, enter the product area. Then click on Mr.CAD Professional UPG. Proceed with the payment method of your preference. Upon purchase you will receive instructions to download the product, and instructions for installation and activation.
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Is it necessary to have the previous program installed for the update?No. When you buy the new version, you receive a complete program. It does not require any disk, HASP key or component of the previous program. It is recommended that if you have a previous version of the program installed, remove it to perform a clean installation of the new version.
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I lost the HASP key, can I upgrade?Yes. All that is required is that you be a registered customer. If you did not register, you will need to send us proof of purchase. When you buy the new version, you receive a complete program. It does not require any disk, HASP key, any component of the above program.
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Has the program not been updated for a long time?If you have tried to do a Check for Updates, and it turns out that it has been several days or months since you have done any update, and the program reports that you are using the most recent version, in which case, you must enter the members area and download (from said area) the new version. What has already been explained could happen because several months ago (between January and March 2023), an error was introduced in the update verification system, which failed to compare the current version with the server version. As a result, the verifier reports that you already have the latest version. The only way to overcome this barrier is by updating by downloading the members area.
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How can I obtain the Removal code for Mr.CAD Professional v.9 when updating to version 10?If you want to upgrade from version 9 to the new version 10, you must do the following: Steps: Download the Mr.CAD 10 program. https://www.mrcad.net/descargos Remove (uninstall) Mr.CAD from the previous version . You install the new Mr.CAD 10 (For doubts and questions you can download the Installation Manual using the following link: https://www.mrcad.net/file-share/81895209-f046-4ca0-bf84-f70113c4d60f ). You add the exclusion to the antivirus (see instructions in the installation manual). Search in the Windows program menu for Mr.CAD PRO and inside, click on OldActivation9 Remove and Continue Marks Send me by email to support@mrcad.net, a screenshot of the window where the Removal code appears. Don't forget to identify yourself. You must submit a removal code for each PC you activate with the version you are replacing. Since the biggest change in the new version is related to licensing, there should be no impact in terms of production since there are not many new things to learn. However, many benefits are obtained by making the change, since several things that impact the production of the program have already been corrected. IMPORTANT : You must submit a Removal code for each license you have activated for the old version. The new Activation key will not be sent until you have sent us all Removal codes corresponding to all activations saved in the registry. Don't worry, you have 15 days in which you can continue using the new program without proper activation. If you want to upgrade to version 10, you can click the Buy Now button (see below) and follow the on-screen instructions.
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Why, when I upload Mr.CAD Loader, does the update icon not appear?It is likely that the installation on your PC of Mr.CAD Professional 10 was one in which the automatic update system was not working. I recommend that you download the program available in the downloads area. This contains system updates activated. In the next update you will begin to see notifications.
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Where can I get the online help and installation manual?Online help can be obtained by clicking on the corresponding link: Mr.CAD Professional - User Manual Mr.CAD 360 - Installation and User Manual
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Can Mr.CAD be installed on several computers?Yes, you can install it on as many computers as you need. However, each installation requires an activation, and the number of activations is limited to three for each serial number. If your circumstances require more licenses, you can obtain them through our website.
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In what sense is each serial number special?A serial number is provided for each license, and is unique to each customer. The customer is responsible for keeping the serial number in a safe and private place. The serial number identifies your license as a unique license. This is why it is very important that you save that number. Losing it is like losing a diamond ring; is irreplaceable.
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Does my serial number work with the new versions?Version 9 requires a new serial number. If you purchased the upgrade< /u> and you have not received any mail with the new number, contact me to verify records.
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Where can I get my serial number?As answered in the question: In what way are the serial number and activation code something special?, Customer is responsible for keeping serial number in a safe and private place< span style="color: #444444;">. [...] This is why it is very important that you save said number. To this I want to add that it is possible to obtain this number in other ways: Give yourself the same program: while the program is running, it is possible to see this number. For this you can do the following steps: Start Mr.CAD PRO (using the icon provided on the Windows Desktop) When the window opens, press the “Activation” button. Get the number from the box: Serial number From the mrcad.net member account: This number has also been made available in your account details at this location mrcad.net For this it is necessary to have an account: https: //www.mrcad.net//s/f/how-can-I-create-one To see the number(s) you can see in your account the tab: My Account If the account is new, you must wait for it to be updated with this information. Depending on when you opened the account, it may take several days to update. When you get the number, remember to keep it in a safe place.
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What does Error: The license of the application is not allowed on Virtual Machine [0x002c02][9.39-32] mean?The complete explanation and solutions can be seen in the forum, the topic: https://www.mrcad.net/forum/instalacion/error-the-license-of-the-application-is-not-allowed-on-virtual -machine-0x002c02-9-39-32
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How can I resolve Run-time error 339: Component...How can I resolve Run-time error 339: Component ... not correctly registered: a file is missing or invalid? Please see the forum article: https://www.mrcad.net/forum/mr-cad-360/run-time-error-339-component-codejock-controls-v24-0-0-ocx-or-one-of-its-dependencies-not-correctly-registered-a-file-is-missing
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Mr.CAD® Can be installed on Mac® or Linux® PC?No, at this time it is not possible. It is only compatible with Microsoft Windows®.
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Where can I find the Activation Key?The activation key is available in your InGeomatics.com account details. The following boxes are shown in it: The Activation key boxes #1 - #3 are the activations for version 10 of Mr.CAD Professional . If you recently (a couple of days ago) purchased a license for this product, and these boxes are empty, remember that the activation key is produced (manually) on business days (MF). But if you notice that it has been more than a week and the key does not appear, in that case, you should contact me using the Contact page. The v.7: serial, v.8: serial, etc. boxes are for older versions. The format is: version: serialnumber, version, serialnumber. For example: v.7: 0000-ADCD-0000-ABDC-0000 , v.8: 1111-ADCD-1111-ABDC-1111 , represents version 7 with serial number 0000-ADCD-0000-ABDC-0000, followed by another for version 8 with serial number 1111-ADCD-1111-ABDC-1111. It is important to note that in previous versions activations were produced by a server (now discontinued), and were generated from the serial number. In modern versions the serial number is not required, and the activation is provided after purchase. If you currently have a license for a version prior to version 10 of Mr.CAD Professional , it is recommended that you upgrade: Likewise, if you have an older version of Mr.CAD 360, it is good to upgrade to the latest version:
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How can I activate the program?To activate Mr.CAD , you can see the instructions in the installation manual, the topic: How to activate the program . This manual is available for download at: https://www.mrcad.net/file-share/81895209-f046-4ca0-bf84-f70113c4d60f Also, there is a video that describes the installation and activation of the program. You can see this at: https://www.mrcad.net/account/priv-instalacion
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Can I activate the program on more than one computer?Yes. The new version of Mr.CAD allows you to activate up to three (3) different computers.
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How do I know if my license is activated?In modern versions, when the program is activated, it stops asking for the activation key. In previous versions: Steps to Mr.CAD Professional : Open Mr.CAD PRO. Click on the yellow key. If the blue box says LICENSED, it is activated. Steps for Mr.CAD 360 : Open Mr.CAD 360. Open a drawing, preferably a new one. Click on files. See round icon with M in the center. Click on Activation. The yellow key. If the blue box says LICENSED, it is activated.
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Can I share activations with my friends?No . The purpose of providing three activations is for personal or company use. Allowed examples: Use the activations on your laptop, at the office, and at home. Hire several people to help you with a project and therefore need to (temporarily) activate the program on those PCs. A company with three draftsmen needs to activate the program on three computers belonging to the company. Examples of prohibited uses: Activate one on your PC and share the others with my friends. Share the program with others for a fee.
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In a company that has several licenses, who can make the activation request?When a company has multiple employees using the program, someone is required to be in charge of requesting activations for the computers. This person's name must be on the record. When that doesn't happen, only activations are granted to the license owner .
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How can I get additional activations?Buying more licenses. Each additional license will have more activations.
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What happens if I uninstall the program and forget to remove the license?Uninstalling the program from the computer does not remove its activation. If you try to activate a new installation of the program without removing the activation from the previous computer, and it turns out that there are no activations left, you will not be able to activate that installation. It will be necessary to use the procedure described below to release said activation. Procedure to release an activation: If the PC is damaged, replace the broken part with a new one and reinstall all required software. If you had uninstalled Mr.CAD, reinstall the program. Verify that the computer has an Internet connection. This connection is required for this process. Open our product and in the activation window, click "Remove license". Click "Continue>>, and follow the instructions on the screen. Wait a few seconds. And if everything is correct, your license will be released. Now if you like, uninstall Mr.CAD. You can now use this activation on the other computer.
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What happens in case of total loss of the computer?In the event of total loss of the computer as a result of theft, fire, or any other similar incident, a replacement license will be issued if (1) your lost license is registered and is a updated version, (2) if an official document describing the incident is provided. If your registered version IS NOT the current version, in addition to the requirements described above, a program update will be required. More details in the Technical Support Agreement
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Can I activate the program for a temporary helper who will work remotely?This procedure is allowed, but has its risks. Before proceeding to provide one of your activations to another person outside your domains, keep in mind that you are risking losing said activation. If the person to whom you are lending one of your activations refuses to deactivate the program , or for other reasons loses the activation, the loss is assumed by the owner of the license. This means that the three activations granted for each serial number will be subtracted from the lost activation. For process details, see the installation manual. You can download this from: https://www.mrcad.net/file-share/81895209-f046-4ca0-bf84-f70113c4d60f Note : No special access is being granted to people who do not own a Mr.CAD license. However, the owner can provide the new user with their credentials so that they can access the MrCAD.net account. However, please note that this may add risks to your privacy. Any result of the decision made by the owner remains his/her total responsibility.
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How can I transfer the activation to another computer?To move a license to another computer: First, deactivate your license on the old computer. To do this, do the following: Verify that the PC that has the active license has an Internet connection. Open the Windows menu, and from the list of all programs choose Mr.CAD PRO and then click on Transfer . In the Transfer Out License window put the activation key, and click the Deactivate button. Once the license is deactivated, you can reactivate it on another computer.
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What does it mean that the license is "perpetual"?At one time, the license was promoted as "perpetual." This term can be confusing to some, and so this term was replaced by "conventional" license . This licensing model means that if for any reason you do not renew your maintenance contract at the end of the term, your current version of Mr.CAD® Professional will continue to work as long as your PC or operating system supports it . Although you will no longer have access to the activation benefits, nor to extended technical support, you will still be able to rely on the help published in our help center at ingeomatics.com. If you wish to return to the maintenance plan and upgrade your licenses to the latest version, simply visit our product page and purchase the appropriate upgrade, along with a new maintenance plan. The above does not apply to Mr.CAD 360 1Y , as the license model is subscription .
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Where can I find help when the antivirus is interfering with Mr.CAD?Mr.CAD Professional: http:/ /prohelp.mrcad.info/topics/idh-topic1280.htm Mr.CAD 360: http:/ /sahelp.mrcad.info/topics/idh-topic1280.htm
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Why do antivirus report that the installer contains trojan virus?Mr.CAD uses an anti-hacking protection system. One of the main purposes of protection systems is: to make it difficult for the application to be analyzed, rolled back and decrypted. Malware (virus) creators also often use protection systems to protect viruses and make them more difficult to scan. Therefore, antivirus software vendors sometimes incorrectly detect viruses in any protected files. Heuristic and generic scanners in antivirus software can often fail, because they are bots and automatic bot detections cannot give us a 100% result. just because of a mistake by antivirus software engineers, they can incorrectly scan and detect viruses in a protected file. Sometimes some antivirus programs get confused and produce what is commonly called a false positive. Why does this false positive occur? There may be several reasons, but let me explain at least two of the main ones: Antivirus programs use a new on-chain modality, where they analyze the age (maturity) and the use of the programs. In this way they know if a program is widely known, and the degree of maturity (if it has been on the market for a long time or a short time). So according to this analysis model, if a program is relatively new, it is a program with a higher risk of viruses than one that has not changed for a long time. Since Mr.CAD is a program that is constantly undergoing revisions and updates, the installer file does not have the necessary maturity to be considered safe. Some antiviruses, when they are not sure of the analysis of the file (because they do not have the necessary maturity or fame), mark the analyzed file as dangerous. Not because they found something, but rather as a precaution. Mr.CAD's anti-hacking security system does a type of encryption that is not known by some antiviruses. Thus causing distrust in the installer, and therefore they mark it as dangerous, since they cannot decrypt the content. Is there a way to stop the false detection? Yeah sure, there is a way to avoid false detection. If a false detection appears, you should send a sample of the file to the antivirus research team, and ask them to fix the problem. Usually specialists respond quickly and are happy to help solve the problem. In our experience, if you send a sample file today, tomorrow's antivirus software database will be clean. More information at: False positive from an antivirus: its dangers and how to avoid them (softzone.es)
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What antivirus is compatible with Mr.CAD?Antiviruses are NOT compatibles with Mr.CAD's security and protection features, and can cause many problems. It will always be necessary to configure the antivirus by adding an exclusion to the program folder. You should see, in the instructions of your antivirus, how to add said exclusion.
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