How to get technical support
24/7 online technical support:
Open an account on this portal ingeomatics.com and become a member.
Visit the frequently asked questions section and see if your question has already been answered.
See if the solution to the problem has been posted in the Groups .
Watch the educational videos .
Advantages:
Free
Hours: 24/7
Basic requirement: Open an account.
Technical support via email:
Visit the frequently asked questions section and see if your question has already been answered.
See if the solution to the problem has been posted in the Groups .
Watch the educational videos .
Fill out the error report sheet explaining the nature of the problem.
Advantages:
Free
Schedule: You can send your message 24/7, and it will be answered during Puerto Rico business hours.
Basic requirement: Open an account.
Remote assistance via screen sharing and/or phone calls:
This service incurs a small fee per session. Anyone with a current technical support plan has several sessions of this service covered and free of charge. Each time you use this service, an event is deducted from your plan's allowance. Once you reach the number of events covered by your plan, you will automatically be charged for any additional sessions.
Schedule available in the booking calendar.
Basic requirements for the session:
You can download the UltraViewer program by clicking the button above.
When the download is finished, it opens (runs) it and calls me, and provides me with the Identification number and the password provided by the Viewer window.
Have a good internet connection, fast enough to use the UltraViewer program (more than 100mb/s).
The problem or question must be directly related to the use of Mr.CAD .
Problems related to programs other than Mr. CAD should be handled by you, using the manufacturer's recommendations.
Have basic knowledge of how to work with AutoCAD® and Windows® .
Do not answer phone calls while receiving service . These calls are distracting, disrupt learning, and reduce available time. It is recommended that you make arrangements so that calls do not interfere with the service.
Who has to pay for the session?
The one who does not have an active aid plan.
The one who has the active aid plan and has consumed the number of sessions allowed by the plan.
Who does NOT have to pay for the session?
The one who has the active aid plan and has not consumed the number of sessions allowed by the plan.
How can I find out how many sessions are allowed on my plan?
See the plans and benefits here: https://www.ingeomatics.com/planesmantenimiento
Which products include the technical support plan?
Mr.CAD Professional 10 - For the first year, the Professional Plan. It can be renewed .
Mr.CAD 360-P - For the first year, the Professional Plan. It can be renewed .
Mr.CAD 360-1Y - for the life of the license, the Professional Plan.
If you don't have an active Technical Support Plan , purchase one by clicking on: https://www.ingeomatics.com/plansmantenimiento
To upgrade, you can click on the following link:
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